Customer Service Officer (Night Shift)

Customer Service Officer (Night Shift)

We are urgently hiring a Customer Service Officer (Night Shift) to support night operations, order processing, and warehouse coordination. This role involves manual handling of goods and operation of warehouse equipment, and is suitable for candidates who are physically fit and comfortable working in a warehouse environment.

Key Responsibilities:

• Handle night orders from customers and retail channels in the system (e.g., Zolo)
• Print and prepare picking notes as per SOP
• Check and verify stock quantities, CL numbers, and sign off pick notes
• Consolidate and organize dry stock for order processing
• Physically check and release stock to drivers, ensuring it matches invoices
• Oversee loading of home delivery and customer stock to vehicles
• Maintain cleanliness and housekeeping before shift ends
• Drive forklift and reach truck if needed (SOP and safety protocol compliant)
• Support with picking and double-checking of items during busy periods
• Use Navision to manage staging and print invoices

Job Requirements:

• Able to commit to night shifts (5:00 PM – 5:00 AM, 6 days/week)
• This role requires physical handling of goods (e.g., loading/unloading stock)
• Comfortable working in a warehouse setting and standing for long hours
• Computer literate; experience with Zolo/Navision preferred
• Effective communication skills to work with drivers and team members
• Forklift or reach truck experience is an advantage
• Candidate should be able to communicate in English and Mandarin as this role involves coordination with English- and Mandarin-speaking warehouse staff and drivers
• Strong attention to detail, responsible, and able to work independently

Working hours: 5pm-5am

6 days/week

If you’re reliable, hands-on, and ready to start soon, we’d love to hear from you. Apply now and be part of our night team.

Pay: From $2,300.00 per month

Job Type: Full-time

Pay: From $2,300.00 per month

Schedule:

• Late shift
• Night shift
• Weekend availability

Work Location: In person