REM Strategic Operations Lead,

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The worldwide Apple Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values.

Description

We are looking for a Strategic Operations Lead to drive strategic business planning and operational excellence for the APAC REM organisation, and collaborate with leadership to shape people engagement strategies, future-proof team competencies, and enhance regional performance. Planning and Business Management: - Develop and oversee the REM APAC planning framework, fostering a culture of innovation and collaboration. - Facilitate cross-functional planning forums (APAC and Worldwide), including Store Business Planning and Online Promo Planning, ensuring alignment with Apple Retail priorities. - Represent and manage the APAC REM Plan of Record (POR) to drive alignment and readiness across all REM functions. - Organise and lead leadership staff meetings, quarterly off-sites, manager pulse sessions, and GRS (Global Retail Support) key meetings. - Conduct capacity planning to ensure resources align with strategic priorities and operational needs. - Support budget reviews and ensure optimal allocation of resources. Data and Insights: - Champion standard methodologies in integrating data and insights into REM’s strategic decision-making processes. - Partner with internal teams and external stakeholders to lead research portfolios, delivering actionable insights for APAC strategies. - Act as the Directly Responsible Individual (DRI) for implementing strategic platforms and custom research initiatives, including market-specific audience analyses. People Processes and Organisational Design: - Shape organisational vision and design for future success by collaborating with Leadership Team and People Business Partners to drive talent planning, calibrations, annual reviews, and employee survey initiatives that are aligned with REM APAC goals - Work closely with leadership to define roles, competencies, and recruitment strategies that align with REM APAC growth objectives. - Coordinate recruitment and talent alignment, including contractor resource planning, including business argument development and budget alignment.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in business, marketing, operations, or a related field.
• 8 years of proven experience in strategic and operational planning, with a demonstrated ability to drive cross-functional collaboration and deliver measurable outcomes.
• In-depth understanding of organisational strategy, with a passion for what makes Apple unique.

Preferred Qualifications

• Strong project management expertise, managing complex initiatives across regional and global teams.
• Proficiency in tools and platforms such as Wrike, with an aptitude for capacity planning and performance optimisation.
• Advanced analytical skills, using data to craft impactful strategies and drive decisions.
• Exceptional communication and interpersonal skills, with the ability to build trust and influence at all levels of the organisation.
Ability to drive results and comfortable navigating ambiguity in a dynamic environment.

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