Project Manager (ServiceNow)

Assurity Trusted Solutions (ATS) is a key player in the digital identity landscape, serving as a wholly owned subsidiary of the Government Technology Agency (GovTech). We specialize in enhancing digital trust and security through innovative solutions and collaboration with various stakeholders.

We are seeking a Project Manager (ServiceNow) to join our creative and driven team!

Key Responsibilities

• Project Management: Lead end-to-end ServiceNow projects, including planning, execution, risk management, and delivery.
• Vendor Management: Manage outsource vendor, including contracts management, execution and delivery.
• Stakeholder Engagement: Work closely with business teams, technical teams, and leadership to gather requirements, define project scope, and ensure alignment with business goals.
• Technical Oversight: Provide technical guidance to vendors, ensuring best practices in ServiceNow architecture, coding, and integration.
• Customisation & Configuration: Oversee and validate ServiceNow customisations, workflows, validation rules, process automation, and security settings.
• Integration Management: Manage third-party integrations and API connections with ServiceNow.
• Agile & Scrum Practices: Facilitate Agile ceremonies (e.g., stand-ups, sprint planning, retrospectives) to ensure continuous delivery and improvement.
• Risk & Issue Resolution: Identify potential risks, dependencies, and roadblocks in projects, and proactively develop mitigation strategies.
• Documentation & Training: Maintain clear documentation, including business processes, system architecture, and user guides. Train end-users on ServiceNow functionalities.
• Compliance & Security: Ensure all ServiceNow implementations comply with security best practices, governance policies, and industry regulations.

Requirements

Qualifications and Requirements:

• Background in Computer Science, Information Technology, Engineering, or related disciplines
• Experience: 3-5 years of experience in ServiceNow project management and implementation.
• In-depth understanding of ServiceNow platform capabilities and modules (i.e. HRSD, CSM, ITSM, ITOM, ITBM, etc.)
• Experience with ServiceNow implementation methodologies and best practices
• Certifications (Preferred):
• • ServiceNow Certified Administrator
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified App Developer•
  • PMP, Scrum Master, or Agile Certifications
• Strong analytical, conceptualisation and problem-solving skills.
• Good communication skills with the ability to pitch ideas and influence.
• A driven and motivated personality with an inquisitive mind.

Join Assurity Trusted Solutions in making an impact in the digital trust arena!

Competitive remuneration packages are offered based on qualifications and experience. Interested candidates, please click "Apply Now!"

We appreciate all submissions; however, only shortlisted candidates will be contacted.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Assurity Trusted Solutions Pte. Ltd. (ATS) and GovTech in line with ATS’s privacy policy found at: https://www.assurity.sg/privacy.html or similar successor site.

Benefits

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.