Community & Retail Experience Lead

Atomic Recruitment and we’re currently partnering with a fast-growing global lifestyle and wellness brand to hire a Community & Retail Experience Lead based in Singapore.

Location: Central Singapore

Budget: Up to $5,000/month

Key Responsibilities

Community Leadership

• Create a warm, inclusive environment that encourages guest engagement and enhances the overall shopping experience.
• Build strong, lasting relationships with customers to foster brand loyalty through daily interactions.
• Plan, coordinate, and host community events that reflect guest interests, in collaboration with marketing and leadership teams.
• Measure event success by analyzing attendance, guest feedback, and overall impact.
• Coach team members to deliver exceptional guest service, with a focus on authentic connection and deep product knowledge.

Business Leadership

• Support Store and Assistant Store Managers in overseeing daily studio operations, including staff scheduling, budget oversight, vendor coordination, inventory, and facility management.
• Adapt to evolving business, team, and customer needs with agility and a solutions-driven mindset on the sales floor.
• Partner with leadership to achieve and exceed sales goals through strategic execution and team motivation.

People Leadership

• Contribute to team development by providing coaching, real-time feedback, and support for individual growth.
• Act as a brand ambassador by educating guests and team members on product features, community initiatives, and company culture.
• Lead by example in delivering best-in-class guest experiences, identifying opportunities to strengthen service and product engagement.

Business Partnership

• Collaborate with cross-functional partners in Operations, Visual Merchandising, and Store Leadership to ensure smooth business execution.
• Implement company initiatives, projects, and brand directives effectively in partnership with internal stakeholders.
• Maintain clear and consistent communication across teams to ensure cohesive operations and alignment with business goals.
• Provide administrative and operational support as needed.

Requirements

• Minimum 2 years of experience in a client-facing, sales-driven role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated leadership capabilities with sound judgment and decision-making skills.
• Open to feedback and committed to offering constructive input to team members.
• Energetic and positive, with the ability to maintain a fun yet professional atmosphere.
• Self-starter with a results-driven mindset, capable of excelling both independently and collaboratively.
• Strong interpersonal and written communication skills.
• Deep alignment with the company’s core values and a passion for delivering meaningful guest experiences.

Community Leadership

• Create a warm, inclusive environment that encourages guest engagement and enhances the overall shopping experience.
• Build strong, lasting relationships with customers to foster brand loyalty through daily interactions.
• Plan, coordinate, and host community events that reflect guest interests, in collaboration with marketing and leadership teams.
• Measure event success by analyzing attendance, guest feedback, and overall impact.
• Coach team members to deliver exceptional guest service, with a focus on authentic connection and deep product knowledge.

Business Leadership

• Support Store and Assistant Store Managers in overseeing daily studio operations, including staff scheduling, budget oversight, vendor coordination, inventory, and facility management.
• Adapt to evolving business, team, and customer needs with agility and a solutions-driven mindset on the sales floor.
• Partner with leadership to achieve and exceed sales goals through strategic execution and team motivation.

People Leadership

• Contribute to team development by providing coaching, real-time feedback, and support for individual growth.
• Act as a brand ambassador by educating guests and team members on product features, community initiatives, and company culture.
• Lead by example in delivering best-in-class guest experiences, identifying opportunities to strengthen service and product engagement.

Business Partnership

• Collaborate with cross-functional partners in Operations, Visual Merchandising, and Store Leadership to ensure smooth business execution.
• Implement company initiatives, projects, and brand directives effectively in partnership with internal stakeholders.
• Maintain clear and consistent communication across teams to ensure cohesive operations and alignment with business goals.
• Provide administrative and operational support as needed.

Requirements

• Minimum 2 years of experience in a client-facing, sales-driven role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated leadership capabilities with sound judgment and decision-making skills.
• Open to feedback and committed to offering constructive input to team members.
• Energetic and positive, with the ability to maintain a fun yet professional atmosphere.
• Self-starter with a results-driven mindset, capable of excelling both independently and collaboratively.
• Strong interpersonal and written communication skills.
• Deep alignment with the company’s core values and a passion for delivering meaningful guest experiences.

Interested parties, please contact Nina at nina.dnyl@atomicgroup.sg

EA Registration: R21103034 | EA Licence: 23S1885