Helpdesk Support

Avatar Techno Services is a global IT Solutions and Services Company established in 2019 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. By 2020 Avatar Techno Services became a leading provider of client-focused IT services and started focusing on IT solutions.

Our services are designed to drive innovation and expansion into new marketplaces while reducing overall costs.

In today’s competitive global market, businesses need technology partners who can understand business strategy and deliver seamless solutions with emerging technologies.

Our team is committed in providing all IT activities right from outsourcing solutions, Infra-structure setup, security consultancy, maintenance, support, project management, software development, testing and much more, which can be tailored on a case-to-case basis.

Our business is committed to offer a resource pool of highly skilled, industry-savvy professionals with a wide range of experience to meet the client’s project requirement or as permanent addition.

• Monitor and observe system alerts or out of the normal system behaviours.
• Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation.
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
• Perform post change system health checks to verify that the changes didn't cause undesirable behaviours.
• Manage the life cycle of incident tickets from creation, update, escalation to closure.
• Review and verify the accuracy of operational scripts. Suggests areas of improvements.

**EXPERIENCE AND SKILLS NEEDED**

• 
  Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
• Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Good written and verbal command of written English.