Job Posting for Spa Reception Supervisor at Capella Hotel Group
Posted 20-Aug-2022 (MST)
Singapore, SGP
Full Time
Position Overview
The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. The individual leads the team of spa receptionists and therapists by example to deliver exceptional service.
The Role
Spa Reception Operations
Perform receptionist tasks
Provide spa tours
Promote spa services and products
Deal with dissatisfied or disgruntled guests
Document all guest requests and complaints
Maintain database of guest preferences
Communicate and escalate occurrences that require attention to management
Manage Team
Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
Ensure staff are trained to provide required service quality to all guests and visitors
Talent Profile
At least 3 years of experience in a luxury spa or similar field
Have good knowledge of the spa industry
Ability to multi-task, and be efficient and productive in a fast-paced environment
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