Job Posting for Executive, Guest Service at CapitaLand
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities
You will:
Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
Promote teamwork and quality service within the team and coordination with the other departments
Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to walk-ins, emails, calls and assist with queries and requests
Handle and record resident feedback and complaints, and refer them to managers
Perform related tasks as assigned
Job Requirements
You have:
At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
Attained at least a Diploma, ITE or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
Service-oriented
Supervisory skills
Passion for coaching and guiding
Passion in learning a variety of tasks, including handling paperwork and managing a team
Willingness to perform shifts
Benefits
Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences-
Strong advocate of staff volunteerism
Wellness programmes
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
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Central Singapore,
Full Time