Customer Service Advisor

Our esteemed client, an established MNC, is searching for a Customer Service Advisor:

Job Responsibilities

• Provide professional and courteous customer service, ensuring a positive and empathetic approach at all times.
• Identify and address customer inquiries by delivering accurate information and guidance.
• Handle customer complaints efficiently, offering appropriate solutions and following up to ensure resolution within the designated timeframe.
• Coordinate with internal and external stakeholders, including customers, contractors, and service providers, to facilitate seamless service operations.
• Prepare quotations and issue work orders as required.
• Manage job orders by liaising with workshops and contractors for service and repair work.
• Communicate with service controllers and contractors to ensure service quality and cost-effectiveness.
• Follow up on service and repair progress, keeping customers updated and addressing any concerns.
• Maintain accurate service and repair schedules, coordinating vehicle collection with customers.
• Conduct basic investigations into customer complaints and provide recommendations within established guidelines.
• Escalate complex or unresolved issues to supervisors when necessary.
• Perform ad hoc duties as assigned by supervisors.

Job Requirements:

• Minimum GCE "O" Level or equivalent qualification.
• Relevant experience in customer service, administrative support, or a related field (experience in the automotive industry is a plus).
• Ability to work under pressure, manage multiple tasks, and prioritize effectively.
• Detail-oriented with a strong work ethic.
• Proficiency in Microsoft Office applications.
• Familiarity with CRM systems is an added advantage.
• Strong communication and interpersonal skills, with an adaptable and responsible approach.

Additional Information:

• Salary: Up to SGD 2,600 VB (2 Months)
• Working Location: Sembawang
• Working Hours: Monday to Friday 8:30am -5:30pm, Alternate Saturday 8:30am -12:30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd candidate jl694x53w@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Types: Full-time, Permanent

Pay: Up to $2,600.00 per month

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person