Home Care Officer

The Home Care Officer is to ensures safety, cleanliness of the premise, welfare and well-being of the residents at the Shelter.

Resident Management:

1. Operational Assistance:
   • Assist in all operational aspects of the shelters, including coordination and sending referrals to partner agencies.
   • Act as a point of contact for immediate operational issues, ensuring seamless service delivery during all shifts.
2. Monitoring and Evaluation:
   • Actively monitor and evaluate the well-being of residents, ensuring timely intervention and support, particularly during night shifts when immediate family or external help may not be available.
3. Promoting Cohesive Living:
   • Foster a supportive and cohesive living environment, implementing strategies to enhance resident interactions and mitigate conflicts, especially during potentially stressful night hours.
4. Development Promotion:
   • Encourage and facilitate personal, social, and educational growth among residents through structured programs and spontaneous supportive interactions.
5. Supply Management:
   • Manage grocery shopping and stock maintenance, ensuring dietary needs are met and food supplies are fresh and adequate for health and safety compliance.
6. Emergency Response and Reporting:
   • Respond to emergencies with readiness and efficiency. Document and report any incidents, ensuring all necessary repair and maintenance work is flagged and followed up promptly.
7. Procedural Management:
   • Oversee and facilitate strict adherence to admission and discharge procedures, maintaining detailed records and ensuring compliance with established guidelines.
8. Community Guidelines Enforcement:
   • Monitor and ensure all residents strictly adhere to the shelter’s guidelines related to structured programs.
9. Resource Inventory Management:
   • Regularly check and update inventory of dormitories and food supplies, ensuring resources are utilized efficiently and waste is minimized.
10. Flexibility and Mobility:
    • Demonstrate flexibility in work hours and the ability to travel between different shelter locations as required, including covering night shifts and weekend duties.
11. Stay-in Requirement:
    • Be prepared to stay-in overnight as operational needs dictate, ensuring continuous support and presence.
12. Gardening and Maintenance:
    • Undertake basic gardening and general maintenance duties to ensure the shelter's environment is welcoming and therapeutic.

Facilities Management:

1. Premises Upkeep:
   • Maintain cleanliness and hygiene standards throughout the facility, with particular attention to communal areas and high-touch surfaces.
2. Disinfection Protocols:
   • Implement and oversee thorough disinfection procedures following resident discharges, maintaining a safe and sterile environment.
3. Facilities Supervision:
   • Supervise the cleaning and maintenance of all facilities, ensuring a pleasant and functional living space for all residents.

Admin Support:

1. Administrative Duties:
   • Manage mail collection, prepare detailed monthly reports, and handle phone inquiries, providing administrative support to ensure smooth operations.
2. Event Coordination:
   • Assist in the planning and execution of shelter events, providing refreshments and logistical support to enhance community engagement.

Additional Responsibilities:

• Adaptability: Ready to take on various tasks as needed by the supervisor, adapting to changing priorities and resident needs.

Any other duties as assigned by the immediate supervisor.