Assistant IT Manager (Projects and Operations)

We are looking for a proactive and detail-oriented Assistant IT Manager (Projects and Operations) to support regional IT initiatives, oversee application operations, and ensure successful project delivery across multiple markets. The role involves hands-on support of enterprise applications, coordination of system enhancements, and participation in overseas project rollouts within the retail and eCommerce space.

Job Responsibilities:

• Assist in the planning, execution, and monitoring of IT projects, including regional deployments and rollouts across overseas markets
• Provide application support for core systems, including POS, ERP, CRM, and WMS - troubleshoot issues and ensure business continuity
• Manage small-scale development and enhancement initiatives for web applications and system integrations
• Collaborate with cross-functional teams to gather business requirements, propose solutions, and coordinate with internal/external development teams
• Work closely with HQ and local IT teams to support system implementation, testing, training, and go-live activities in overseas subsidiaries
• Maintain documentation and track service levels for operational support and change management
• Participate in the development and refinement of IT operational procedures, standards, and best practices
• Travel may be required to support project implementation and system support in overseas offices

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline
• 3–5 years of experience in IT support, systems enhancement, or project coordination
• Familiarity with key enterprise platforms: POS systems (e.g., Oracle Xstore), ERP (e.g., SAP), CRM (e.g., Salesforce), OMS
• Hands-on experience with basic programming or scripting (Python preferred) is a plus
• Strong understanding of retail, eCommerce, or supply chain operations
• Experience supporting regional markets or overseas operations is advantageous
• Good communication skills and the ability to work with cross-cultural, cross-functional teams
• Experience with system integration (e.g., API, middleware)
• Familiarity with ticketing systems and ITIL-based support workflows
• PMP or Agile certification is preferred