Job Posting for Client Service Specialist SG at CIMB Singapore
Responsibilities:
JOB DESCRIPTION
Strategy and Planning
Responsible to ensure proper screenings, due diligence Know-Your-Customer (KYC) are conducted as per Bank P& P and regulatory requirements during onboarding and during customers’ transactions.
Responsible for Branch service quality, customers’ satisfaction and service excellence.
Ensure Key Performance Indication (“KPI”) & Key service index set by the bank is met. (90% of customer served within 5-10mins)
Working closely with different departments on initiatives to improve Branch service delivery in support of customers’ financial needs.
Responsible for all AML/CFT, risk management, compliance and audit matters as a Client Service Executive (“CSE”) targeting a Good/Satisfactory rating.
Ensure Branch operations service, customers’ satisfaction and service excellence at all touchpoints.
Business Performance and Management
Ensure customers are served professionally and efficiently.
Attend to all customer enquiries on banking products and service promptly.
Be customer obsessed and deliver excellent customer banking experience.
Handle customer complaints and queries and escalate to Superiors/Management for review.
Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
To respond to customers’ general Insurance and wealth products enquiries.
Assist with administration of Portfolio Financing and Premium Financing related documents.
Preparing daily branch activity tracking and reporting.
Ensure clean desk policy and staff are dressed professionally at all times.
Any other responsibilities / tasks as assigned by the Management from time to time.
People Management
Monitors branch service to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
Work closely with other departments regarding administrative matters in branch and customer transaction matters.
To attend relevant courses for upskilling.
Ensure staff are dressed professionally and branch premise is well kept and clean.
Compliance
Comply with regulatory requirements, internal P & P, CSUGs & SOP.
Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.
Responsibilities:
Qualifications
Minimally, a Diploma holder
Professional Qualification and/or Regulatory, Licensing Requirements
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge on basic Retail Banking products and services
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Demo
Singapore,
Full Time