ServiceNow Solution Architect

Job Description:

Responsibilities:

• Engage with customers: Collaborate with clients to understand their business challenges, technical requirements, and desired outcomes.
• Solution Design: Craft tailored ServiceNow solutions leveraging platform capabilities across ITSM, ITOM, HRSD, SecOps, CSM, and more to address client needs.
• Product Demonstrations: Deliver compelling and customized demos showcasing ServiceNow’s value proposition and differentiators.
• Proposal Development: Work closely with sales, delivery, and pricing teams to develop proposals, including solution scope, effort estimations, and architecture overviews.
• Technical Leadership: Act as a trusted advisor to customers and internal teams, providing insights on ServiceNow capabilities, roadmap, and best practices.
• RFP/RFI Responses: Take ownership of technical sections in RFPs and RFIs, ensuring accurate and persuasive responses.
• Collaborate with Delivery: Partner with delivery teams to ensure seamless handover from presales to project kickoff and provide technical guidance throughout project implementation phase.
• Market Awareness: Stay updated on ServiceNow product releases, trends, competitor offerings, and evolving customer demands.

Qualifications & Skills:

• 5 years of experience in ServiceNow solution consulting, presales, or technical consulting, preferably at a system integrator or consulting firm.
• Strong understanding of ServiceNow platform architecture and multiple product lines (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
• Experience delivering high-impact demos, presentations, and technical workshops to senior stakeholders and technical teams.
• Excellent ability to translate business requirements into technical solutions that deliver tangible value.
• Knowledge of ServiceNow licensing, pricing models, and solution packaging.
• Familiarity with ITIL, Agile delivery methods, and enterprise service management concepts.
• Strong communication, influencing, and interpersonal skills.
• ServiceNow Certified System Administrator (CSA) is required; additional certifications (CIS in ITSM, ITOM, CSM, etc.) are a strong plus.
• Ability to travel up to 30% of time within the ASEAN region.

Preferred Attributes

• Experience working in a fast-paced system integrator environment.
• Strong commercial awareness and ability to balance technical creativity with practical delivery constraints.
• Passion for solving customer challenges with innovative digital solutions.
• Comfortable engaging C-level executives as well as technical stakeholders.

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