IT Systems Officer

Job responsibilities:

• Independently research, design, develop, and deploy solutions to meet organizational needs.
• Implementing security measures to protect data and IT systems from unauthorized access and cyber threats.
• Administer the Microsoft 365 environment, ensuring availability, reliability, and performance.
• Assist manager to lead or co-lead various IT projects.
• Log monitoring for security threats and abnormality.
• Providing technical support to staff and resolving IT-related issues promptly.
• Perform incident management and problem management.
• Collaborate with internal stakeholders to maximize functionality and user experience.
• Official as backup personnel to the IT Support Office for vessel.
• IT procurement, billing management and vendor management.
• Conduct daily IT operation daily checklist, monthly checklist and annual checklist.
• Automate IT processes for the organization to simplify the processes and improve efficiency.
Opportunity to travel for vessel support.

Minimum Requirements:

• Strong in M365 admin modules, with minimum 2 years hand-on technical skills in deployment and administer of Microsoft Intune, Compliance and Security module.
• More than 5 years of experience work as L2 support in mid to large enterprise with headcount more than 100 with proven track of record running IT projects as project manager or facilitator.
• Strong customer service and communication skill with knowledge of know-how to translate technical issue effectively to the users.
• Strong network skill and experience in managing various next gen firewall.
• Ability to manage multiple projects and prioritize tasks effectively.
• Understanding of cybersecurity principles and best practice
• At least 10 years of relevant experience.
• ITIL certification is a must.
• MS-102 - M365 Certified Administrator Expert (Good to have)