Service Desk Analyst

· At least 2 years of working experience in IT Service Desk environment.

· Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution.

· Timely escalation to 2nd and 3rd level support via support escalation matrix.

· Manage and prioritize multiple support requests at the same time, ensuring each user gets the help they need without delays.

· Good writing and verbal communication skills.

· Certifications such as ITIL Foundation and CompTIA A or equivalent are a plus.

Job Type: Contract
Contract length: 12 months

Pay: $2,400.00 - $3,100.00 per month

Schedule:

• Day shift

Work Location: In person