Baggage Associate

BENEFITS*:

• Monthly Allowances up to $500

• Joining bonus up to $5,000

• Comprehensive Dental and Medical Benefits

• Discounted Flight Tickets

*subject to T&Cs

Duties & Responsibilities:

Baggage Control

• Ensure efficient sorting, retagging and/or tagging of bags and transferring them to correctly labelled trolleys and containers

• Ensure that there are sufficient containers/trolleys to handle flights

• Ensure that containers and doors/flaps are properly secured and baggage is towed to the correct aircraft on time

• Brief all contract staff assigned to the flights on their duties and special requirements for the flights

• Ensure that all discharged baggage is accurately, properly and speedily offloaded onto the correct arrival conveyor belts. Ensure that transit baggage is reloaded into the transfer containers

• Perform any other duties as assigned by superiors
  

Lost and Found

• Ensure all unclaimed and offloaded baggage are restored and returned to its rightful owners expeditiously.

• Lodge all arrival claim reports and reply to investigation on complaints

• Liaise with CAAS on discrepancies encountered at the baggage claim areas and SOCC on delays on baggage presentation

• Assist with customer enquiries and grievances at Lost and Found office

• Ensure all bags removed timely and no incidents of bags overflowing from arrival belts

• Perform any other duties as assigned by superiors
  

Key Attributes:

• Minimum GCE ‘O’ Level or equivalent

• Independent and exercise sound judgement.

• Able to work under pressure to meet reporting timelines

• Willing to pick up and broaden skill sets

• Dynamic, self-driven and an effective team player

• Displays positive attitude towards work

• Strong analytical skills