Level 1 Support Engineer (Ref 105)

We are seeking a proactive Level 1 Support Engineer to provide front-line assistance for operating systems (OS), middleware, and container platforms in a dynamic IT infrastructure environment. As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary. This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside strong problem-solving abilities and a commitment to providing timely resolutions to incidents.

Responsibilities:

• Incident Resolution:
  Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
• System Monitoring and Maintenance:
  Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
• Basic Troubleshooting and Diagnosis:
  Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
• Log Collection and Analysis:
  Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
• Collaboration and Escalation:
  Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Requirements:

• Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
• Familiarity with containerization platforms (e.g., Docker, Kubernetes).
• Knowledge of monitoring and alerting tools for proactive system oversight.
• Understanding of basic networking concepts and how they relate to system performance and connectivity.
• Willing to take a 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.

Kindly indicate 105 – L1 Support Engineer on the subject

Interested applicants may send in their detailed resumes, with subject title: 105- L1 Support Engineer in MS Word format

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com