As a member of our food and beverage team, you will be responsible for delivering outstanding service to our guests, ensuring a pleasant and memorable dining or drinking experience. Your role will vary depending on your position, but the core responsibilities include providing excellent customer service, handling drink orders, and contributing to a positive and efficient team environment.
Key Responsibilities
Provide outstanding customer service throughout the guest's dining journey, ensuring they feel welcome, comfortable, and thoroughly attended to.
Prepare a variety of coffee-based beverages and teas
Simple service and food preperation
Maintain drinkware and beverage equipment needed for beverage preparation
Operate Point of Sales (POS) Systems when managing order
Address customers' queries on different types of beverages
Recommend coffee-based beverages and teas to customers
Build good rapport with customers to improve customers' experience
Follow customer service standards
Execute initiatives under customer loyalty strategies
Coffee Craftsmanship
Prepare and serve high-quality coffee beverages with precision and consistency.
Educate customers on coffee origins, flavor profiles, and brewing methods to enhance their experience.
Address customers' feedback
Roasting and Cupping
Conduct roasting sessions to develop and refine coffee beans to desired flavor profiles.
Perform regular cupping sessions to assess bean quality and ensure consistency.
Maintain roasting equipment and troubleshoot any technical issues.
Benefits
14D Annual Leave & Birthday Leave
Medical Leave / Claim benefits, etc
Trainings
Monthly Performance Bonus
Requirements
Charismatic individual with service-driven to elevate our guests' dining experiences
Prior experience in the casual-premium dining sector.
Excellent customer service and communication skills.
Keen interest in or knowledge of the automotive industry, electric vehicles will be an added advantaged.
Ability to work effectively as part of a team and manage time efficiently.
Willingness to work in shifts, including weekends and holidays.
Join us in redefining coffee excellence and delivering unforgettable experiences to coffee enthusiasts.
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