Job Posting for Service Supervisor - Vegetarian Restaurant - 5 day work week, 50 hours at Jobscentral
Location:
Anchorvale Village
Tampines Mall
City Square Mall
Paya Lebar Square
Funan Mall
Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)
Working hours : 5 days // 10.30 - 21.30 hrs (1 hr break)
2 meals provided
Salary : $2600 - $3500 and onwards depends on experience
Responsibilities
Staff recruitment, training and supervising
Applies to both full-time and part-time staff
Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion
Plan and oversee staff duty roster
Handle staffing issues and issues between staff members
Manage staff behaviour, etiquette and grooming at the workplace
Managing budgets
Provide monthly expenditure estimates and making sure budgets are well kept to
Compliance matters
Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business
Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales
Upselling of products
Secure and run events for the outlets, and provide the highest of service standards to clients
Managing stock
Order supplies according to given budget
Manage stock levels and ensure inventory is always kept up to date
Maintain good relationships with all suppliers
Handling customers
Entertain both enquiries and complaints on a quick turnaround time
Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery
Ensure high standard of service quality is adhered to
Basic finance/admin/HR tasks
Keep all statistical and financial records of the business in order
Set up SOPs and ensure all staff adhere
Oversee paperwork and ensure accuracy during submissions of items
Roaster planning and Manpower planning
Managing Sales
Ensure that outlet archive minimum monthly sales targets
Assess and improve profitability of the business
Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s)
Management role
Work hand in hand with Management to achieve maximum profitability and positive brand image for the business
Weekly operations report and update on challenges and relevant solutions
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