Desktop Engineer (Fresh Grads Welcome)

Scope:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field.
• Fresh graduates are welcome; relevant internships or project experience in systems/infrastructure is a plus.
• Hands-on experience or strong understanding of Windows 10 operating systems.
• Familiarity with IT infrastructure components such as client management tools, software deployment, and endpoint configuration.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Able to work independently and as part of a team in a project-based environment.