Supervisor

• Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following:

- Supervising and directing the prompt, efficient and friendly serving of all food and beverages.

- Assist servers, cashiers and host staff in their job duties when necessary.

- Acting as a liaison between kitchen and front of house employees / operations.

- Communicating effectively, giving clear direction, support, timely feedback and recognition of performance.

- Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant manager(s).

- Answer customers’ questions and provide information on procedures as well as policies.

- Be proactive and vigilant in service.

- Interact with customers in a pleasant and calm manner.

- Handle table reservations.

- Greet all customers by name warmly, with an appropriate greeting.

- Direct customers to table.

- Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)

- To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.

- Properly open and pour wine at table-side.

- Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.

- To attend and respond to the customers’ needs promptly and professionally.

- To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.

• To comply with grooming and appearance standards at all times.

- Adhere to grooming standards consistently.

- Always wear a smile.

- Maintain positive body posture (e.g. do not slouch).

• To prepare the F&B outlet for daily operations. This includes but is not limited to the following:

- Ensure all opening, closing and running side-work duties are completed on a daily basis.

- Maintain a safe and sanitary work environment.

- Handle daily associate relations (e.g. scheduling, time adjustments).

- Assist with Management in gathering and implementing all proper tools for running shift (e.g. schedules, floor plans, reservations, checks, etc.).

- Prepare table, lay out napkins and utensils.

- Ensure condiments are refilled.

- Perform all other preparation tasks.

- To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc.

• Any other appropriate duties and responsibilities as assigned.