Customer Operations Specialist

Who are we?

Kramer is a leading player and pioneer in the Pro AV industry. Kramer our audio-visual experiences power creativity, collaboration, and engagement.

At Kramer, we make award-winning, innovative, and reliable Pro AV hardware, software, and cloud-based solutions. Enterprise companies, schools, universities, governments, and military end-users trust and rely upon Kramer technologies in more than 100 countries across six continents worldwide.

From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.

About the role

The Customer Operations role oversees the intricate planning and management of order fulfilment, supply chain, and logistics operations. Collaborating across internal and external teams, this role focuses on precise shipping and timely deliveries within the APAC region. Reporting to the Regional Operations Manager, APAC in Singapore, this position requires a blend of logistical expertise, regulatory knowledge, and strong communication skills.

Responsibilities:

• Oversee and optimize logistics operations to the assigned countries in APAC.
• Coordinate effectively with warehouses, freight contractors, and customs brokers to ensure seamless operations.
• Prepare accurate shipping documents for outbound orders, emphasizing compliance and accuracy.
• Manage supply demand planning, order processing, and fulfilment for customers in the specified markets, potentially extending support to other APAC countries as needed.
• Monitor and streamline customer deliveries, striving to reduce lead times and enhance delivery efficiency.
• Ensure precise stock reconciliation and control within warehouses and export functions, aligning with organizational standards.
• Manage destructions, handle reverse logistics, conduct stock-taking, and cycle counts as per organizational requirements.
• Ensure strict operational compliance with relevant laws, including Customs, Duty, and Cities requirements.
• Generate regular reports and KPIs for performance analysis and demonstrate flexibility in undertaking additional duties or ad hoc assignments as needed.

Requirements:

• Bachelor's degree required in Supply Chain and/or Logistics.
• Minimum 3 years' experience in Logistics, ideally in AV industry but not mandatory.
• Analytical and multi-tasking skills.
• Strong excel, power point and stock management skills.
• Positive personality, mature, resourceful with ability to work under minimum supervision to deliver desired results.
• Experience with any ERP system

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