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Officer, Guest Services (Great World Serviced Apartments)

Kuok Group Singapore
Singapore, Singapore Full Time
POSTED ON 3/24/2025 CLOSED ON 3/31/2025

Job Posting for Officer, Guest Services (Great World Serviced Apartments) at Kuok Group Singapore

Job Description

This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.

Responsibilities

Administration duties:

  • Compile monthly miscellaneous charges such as newspapers, laundry, carparking etc.
  • Prepare monthly report for resident’s birthday cake/gift.

Apartments

  • Raise job requests via FCS1 for defects reported by residents and staff.
  • Conduct apartment site inspection during weekends, public holiday and after office hours.

Front Office & Cashiering Duties

  • Perform check-in and check-out activities.
  • Perform cashiering duties which include but not limited to receiving payment from residents, posting of payment transactions and miscellaneous charges in PMS.
  • Prepare relevant forms and keycards for arriving residents.

Residents’ Matters

  • Assist with facilities bookings requests.
  • Plan and execute monthly resident’s activity.
  • Assist with residents’ requests and complaints promptly.
  • Provide residents with information on in-house facilities, services and special events as required.

Others

  • Assist with adhoc assignments/projects assigned by Duty Managers and/or Guest Services Manager.

Job Requirements

  • At least 1 year of experience in hotel / serviced apartments / customer service
  • Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism
  • Any 5 days work week including weekends and public holidays
  • Shift work (7:30am - 4:30pm / 1-10pm)

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