E-Commerce Inventory Assistant

POSTED ON 4/27/2025 AVAILABLE BEFORE 10/22/2025

Lotte Duty Free Singapore Changi, 8 Full Time

Job Posting for E-Commerce Inventory Assistant at Lotte Duty Free Singapore

Inventory Support

Inventory
Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager
Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks
Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
Maintain and update records that will be used as references for checking and validation of items
Master Data
Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

Process online orders including printing of packing list, delivery Order and receipt
Distribute orders to packers and assist with pick and pack when required
Liaison between CAG and frontline staff from goods order and goods delivery
Track order fulfilment status
Administrative duties such as filing of E-commerce documents
Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

Handle online customers' enquiries, feedbacks and reservations
Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

Any other duties which may be assigned by the immediate supervisor/manager from time to time

Requirements

Diploma in Business Admin or Retail Management
At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred
Strong interpersonal skills with mature disposition
Prior customer/client service experience is an advantage
Ability to partner with multiple stakeholders
Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
Fluent in English and possesses good interpersonal and communication skills
Open to working on weekends and shifts

Benefits

We offer attractive salary packages that commensurate with relevant work experience
Annual Leave from 14 days to 18 days
Medical Outpatient insurance coverage
Group Hospitalization and Surgery insurance coverage
Group Dental insurance coverage
Performance bonuses subject to company's and individual's performances

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