Quality Engineer

The Quality Engineer role provides an opportunity to continuously evolve our testing practices, both manual and automated, by bringing in latest technology and best practices. It involves the capability quickly learn and adopt codeless automation and AI with sense of purpose. The outcome can make a direct impact to our speed in achieving organization objectives and quality of deliverables.

Position Responsibilities:

• Responsible for creating and implementing a test strategy for quality coordination and test execution (both manual and automated), as well as suggesting solutions to identified quality problems.
• Establish and maintain test governance and best practices for the organization
• Develop and maintain test automation framework (based on global test framework), and establish an onboarding procedure to promote adoption of the framework across various projects
• Set up process for continuous enhancements and release of the test automation framework
• Provide training to IT BA or business SME to prepare data input and execute automated tests
• Provide direction to vendor testing team and TCOE, and act as the go-to person on test related matters
• Investigate quality of systems-under-test in order to make improvements to achieve better test coverage
• Implement and integrate appropriate tools strategy to ease test processes/operations and reporting needs.
• Identify quality assurance process bottleneck and suggest actions for improvement
• Oversee continuous improvement projects
• Collect quality data, and identify KPIs for quality assurance
• Prepare and present reports and metrics to Senior Leadership

Position Responsibilities:

• Critical thinker and problem-solving skills
• Strong judgement required specifically during the quality control.
• Requires consistent and equitable application of quality standards across all functional areas.
• Will work closely with departmental team members and management. Must maintain high level of discretion regarding reviews performed and outcomes. Must be able to manage time and complete assigned tasks timely and within guidelines provided.
• Ability to acquire system knowledge, in order to efficiently maneuver within various systems utilized by a particular project/initiatives
• Life insurance knowledge preferred.
• Great interpersonal and communication skills, and ability to work under minimum supervision

Experience Requirements:

• Ideally 5 – 8 years of experience as a Quality Engineer, including experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, Behavioral Driven Development and codeless automation
• Minimum 3 years of experience in key automation languages and tools, e.g. Selenium, Apium, UFT, Perfecto, JAVA, HTML5, XML, or equivalent
• Test automation experience in Agile
• Experience working with regional development team

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .