Management Associate

As a Management Associate in the Food & Beverage department, you will undergo a structured training program designed to develop your skills and knowledge in all areas of F&B operations. The program includes exposure to managing outlets operation, sales performance, analyzing Profit & Loss (P&L) statements, and learning how to make data-driven decisions that improve operational efficiency. You'll be trained to take on a leadership role within the organization as you gain hands-on experience across various facets of F&B management.

Key Responsibilities:

1. Training and Development:

• Participate in a comprehensive training program to understand all areas of F&B operations, including customer service, food and beverage service, and financial management.
• Rotate through various F&B departments (e.g., kitchen, front-of-house, beverage services, etc.) to gain a well-rounded understanding of the business.
• Learn key leadership and management skills needed to eventually lead teams and oversee operational goals.

2. Operational Support:

• Assist the F&B team with daily operations such as order-taking, food and beverage service, and guest relations.
• Support inventory management by helping with stock checks, ordering supplies, and monitoring waste to ensure cost control.
• Ensure cleanliness, safety, and hygiene standards are consistently met across all areas.

3. Sales Performance and P&L Analysis:

• Review and analyze daily, weekly, and monthly sales reports to track performance against budgeted targets.
• Monitor sales trends and identify opportunities for improving sales and maximizing revenue.
• Collaborate with the F&B team to develop and implement strategies to increase sales, improve service quality, and enhance customer satisfaction.
• Assist in reviewing and understanding Profit & Loss (P&L) statements to evaluate departmental financial performance and identify areas for cost optimization.
• Support in controlling costs related to labor, food, and beverage to maximize profitability.

4. Customer Service Excellence:

• Provide exceptional customer service and address any concerns or complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction by actively engaging with guests and exceeding their expectations.

5. Team Collaboration:

• Work closely with F&B staff and management to ensure smooth operations across all service areas.
• Learn how to effectively manage and motivate teams to deliver optimal performance.

6. Health & Safety Compliance:

• Ensure adherence to health and safety standards, including food safety regulations, cleanliness protocols, and emergency procedures.
• Participate in regular training on safety and health regulations.

Requirements:

• A Degree in Hospitality Management or a related field (or equivalent work experience).
• Minimum 1 to 2 years of working experiences in F&B Industry
• Fresh graduates are welcome to apply
• Working Days: 6 Working Days per week
• Need to rotate among store during training period
• Excellent communication, analytical, and organizational skills.
• Ability to work in a fast-paced environment, multitask, and manage priorities effectively.
• Flexibility to work various shifts, including nights, weekends, and holidays.