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Executive/ Senior Executive, Zone Operations, RHSO

POSTED ON 4/24/2025 AVAILABLE BEFORE 7/9/2025
National University Health System Singapore, Singapore Full Time
Overview

Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

  • Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.
  • Transition care programme
  • Community Health Posts
  • Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.
  • Support in operations planning in assigned area.
  • Ops data analysis and monitor workload.
  • Monitor the performance of ops KPIs.
  • Support in improving community operations to enhance care and residents experience.
  • Pilot new programmes and processes.
  • Evaluate the use of technology to ease workflow improvement.
  • Evaluate success of pilot programs for future action.
  • Support in the overall Patient Experience efforts to improve residents experience and quality of care.
  • Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
  • Evaluate feedback and work with various stakeholders to identify potential service gaps.
  • Any other duties.


Requirements

  • Bachelor Degree
  • With relevant experience in healthcare, operations related and/or customer service environment
  • Minimum 2 years of experience
  • Writing skill
  • Communication skill
  • Interpersonal skill
  • Strong sense of responsibility and ability to manage complaints and feedback

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