Executive/Assistant Executive (Mandai Crematorium)

[What the role is]
We are looking for resourceful and service-oriented individuals to join the Operations & Facilities Management Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at a crematorium at Mandai and play a key role in providing after-death care services. This role requires someone who can maintain professionalism and dignity while performing technical duties in an emotionally challenging environment. The ability to balance operational efficiency with sensitivity to grieving families is essential.

[What you will be working on]

Your job responsibilities include:

• Receive and verify necessary documents and authorisations before proceeding with cremation and ash collection processes
• Operate all cremation related equipment according to strict safety protocols and internal procedures, including cremators, mechanised trolleys, and insertion machines
• Handle human remains with utmost respect and care throughout the cremation process, following established protocols for identification and tracking
• Ensure all cremation and ash collection records are updated promptly and maintained in accordance with legal requirements and internal procedures
• Manage feedback from funeral services providers and next-of-kin.
• Coordinate with funeral directors and families to ensure smooth and efficient running of the crematorium operations
• Respond promptly to equipment faults and coordinate with relevant parties for rectification.
• Maintain the crematorium facilities in a clean, respectful, and dignified condition
• Perform other duties as assigned by supervisor

[What we are looking for]

Job Requirements:

• Understand cremation equipment operation and maintenance procedures, including safety protocols and environmental compliance requirements
• Proficient in record-keeping systems and basic computer applications for maintaining accurate documentation
• Strong emotional resilience and ability to maintain professional composure while working in an environment dealing with death and grieving families
• Attention to detail and commitment to maintain high standards of accuracy in all procedures
• Strong interpersonal skills for interacting with bereaved families and funeral service professionals with sensitivity and empathy
• Able to work independently and maintain focus while performing duties that require attention and respect
• Able to work on rotating shifts including weekends and public holidays
• Physical requirements include standing for extended periods and occasional lifting
• Work environment involves exposure to high-temperature equipment and requires adherence to safety protocols
• Must be comfortable working in an environment dealing with remains of deceased persons and grieving families

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.