Customer Service Representative

• Receives enquiries and orders from customers via email or OnePort system or email
• Submits price quotations for each delivery and, if acceptable, enters the order into the OnePort online ordering system
• Checks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any product is unavailable
• Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
• Communicates information back to customer or affiliate office and requests approval for all extra charges Engages customers in upselling activities especially on ancillary grades
• Review at order level the profitability and work with Account Managers to improve it
• Analyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
• Reviews invoices from various suppliers, delivery agents, barging companies, etc to verify that the charges are in accordance with the agreements.
• Provides advice to customers on simple product applications and properties of our lubricants Investigates any delivery complaints received with the supply port, Finance and the Account Manager Launches investigation using IMPACT tool to identify the root cause of the problem
• Visits customers with Account Managers to sort out specific problems or to train a customer’s staff in company order procedures and OnePort system
• Simple reporting from analytical dashboard for reporting and daily work Supports the efficient running and administration of the CSR Desk in Asia Pacific Provides back-up to other offices in the event of illness or extended vacations
• This job may require after office work

Required Qualifications

• Diploma holder with 2 years minimum work experience as Customer Service Representative.
• Experienced in managing customer expectations providing relevant advice including delivery locations and facilities.
• Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements experience of working with Credit departments ensuring business constraints are met for customer's financial statuses
• Candidate must be fluent in English and Korean to ensure that business operations with international customers are facilitated effectively; the role will manage customers in Asia Pacific.
• Must be able to deal with a worldwide customer base and communicate with people for whom English is not their first language.
• Has to be prepared to adapt to customers irregular requirements and use initiative to solve problems Excellent team working and capable of working to own initiative including confidence to make appropriate decisions.
• Proven capability to work to deadlines, working under pressure and ensuring delivery of required service.
• Willing to work on contract assignment.