Centre Manager

Responsibilities and duties

• Be a key player in the customer acquisition team to onboard new parents to community

• Share vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or

community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents
  

Qualification and Requirements

• Strong communication and problem solving skills

• Fluent in spoken and written English. Mandarin speaking is a must.

• Driven, fast learner, proactive and ability to work in a fast-paced environment

• Organized, detail-oriented and ability to manage different projects at once

• Get things done attitude, self-driven

• You are very meticulous and independent, able to set own priorities with time management to complete projects timely