Contract 12 months Customer Liaison Officer

POSITION SUMMARY

As a Customer Liaison Officer in the Supply Chain function, you will serve as the focal point for Order-to-Cash (OTC) process. You are responsible for the operational stewardship of customer order placement, order fulfilment & cash management. As a member of the Customer Service Team, you will assist in the delivery of business critical service to ensure that customers’ expectations are exceeded.

Key Outputs: What We Can Expect from You

• Understand and anticipate customer requirements, collaborating with relevant parties to deliver an exceptional customer experience across new and existing supply chains.
• Partner with Operations, Manufacturing Sites, External Service Providers (i.e., Freight Forwarders & Third Party Service Providers) and Customers to ensure timely delivery and steward customer satisfaction.
• Serve as the operational touchpoint for customer queries, including documentation, shipment status, and complex sales order resolution.
• Oversee on-time payment, punctual invoicing and steward receivables.
• Champion continuous improvement activities by investigating exceptions, identifying process inefficiencies, and assisting in the resolution of customer complaints.
• Drive process efficiency through rigorous analysis and optimization with internal stakeholders.
• Make periodic visits to key customer site alongside sales to enhance customer service levels.
• Actively promote & drive continuous improvement projects, contributing your expertise and expanding your knowledge within the project’s broader context.
• Take on additional responsibilities as needed, demonstrating flexibility and adaptability.