Application Support Lead

We are seeking an experienced Application Support/Quality Assurance Lead to act as the key interface between clients and applications, ensuring smooth operations and rapid issue resolution. The role demands deep product knowledge, strong leadership, and cross-functional collaboration to maintain and enhance system performance.

Key Responsibilities:

• Lead issue management and resolution efforts with expert proficiency
• Drive quality assessments and application performance reviews
• Collaborate with cross-functional teams to address system concerns
• Provide guidance and training to support team members
• Oversee production deployments and post-release support
• Contribute to strategic decisions across multiple teams
• Develop and improve issue management and quality processes

Preferred Skills:

• Expert in Issue Management
• Advanced Quality Management skills
• Proficiency in Application Quality Analysis

This is a contract starting at 12-months.