Technical Support Specialist (AV Control & DSP Programming)

Responsibilities :

· Provide front line (phone, e-mail, remote log in, etc…), system-level, technical support including but not limited to diagnostics,solution plans, training, and customer-facing communication.

· Primary technical liaison between factory and field. Provide system-level escalation support for a specific analytical product orgroup of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effectivecommunication to both internal team and customer.

· Inspect, set up, test, and achieve specifications of systems and accessories, and deliver basic operator training and basicapplication training.

· Create, develop, and continuously improve the customer support & applications knowledge database.

· Assist with demos, conferences, exhibitions, and workshops as necessary.

· Provide technical input to the internal & external sales team in routine & non-routine sales cases.

· Other duties as assigned.

Skills :

design & programming software such as (but not limited to) Extron, Biamp, QSys, BOSE,

· show competency with sound reinforcement design simulation software

· industry certification in control programming (Extron / Crestron) & Dante digital audio transport