Production support Engineer

Responsibilities
Site Reliability Engineering (SRE) combines software and systems engineering to build run, and maintain high performant, distributed, fault tolerant and resilient financial systems. Site Reliability Engineers focus on ensuring a joyful customer journey.
As a Site Reliability Engineer, you will be filling a mission-critical role ensuring that our systems are healthy, monitored, automated, fault tolerant and designed to scale.
You will collaborate and work closely with engineering teams to continually improve our production services, facilitating fast delivery of new products, and reducing downtime.
Key Responsibilities
• Drive Site Reliability Engineering agenda to improve availability, reliability, and performance of services.
• Improve and maintain monitoring and alerting systems.
• Analyse and optimize API performance.
• Automate manual processes to reduce toil and increase efficiency.
• Contribute to problem and change management by analysing data and identify areas for improvement.
• Research and implement new tools and technologies to enhance SRE practices.
• Foster knowledge sharing within the SRE team.

Requirements
• Minimum of 3 years technology experience (preferably in the financial industry)
• Bachelor’s in Computer Science, a related technical field that involves programming, or equivalent practical experience.
• Proficiency in scripting languages (e.g., Python, Bash/Shell) to automate tasks and processes. Experience with configuration management tools (e.g., Jenkins, Bitbucket) is highly desirable.
• Experience with APM system as ELK, Grafana, AppDynamics, etc
• Understands key SRE concepts such as Toil, SLI, SLO, Error Budgets, MTTD, MTTR, etc
• Strong, committed, and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with other technology teams through day-to-day support and project work