Assistant Store Manager (3 years contract, Retail Store, East)

• Location: Changi

• Working hours: Shift work arrangement

• AWS VB

Sales Executive (Retail Store, East)

Our client is seeking a highly motivated and conscientious Assistant Store Manager. In this role, you will be supporting the Store Manager to ensure smooth day-to-day store operations, foster an exceptional customer experience, and optimize the overall store performance in a kid-friendly environment!

Job responsibilities:

• Collaborating with Store Manager in daily store operations including customer service, inventory control, visual merchandising and brand promotion.
• Open and close the store during shifts and oversee daily operations to ensure smooth functionality
• Coordinate with relevant team members for effective task handovers to maintain operational continuity
• Monitor key performance metrics and ensure sales targets are achieved or exceeded
• Oversee and maintain visual presentation standards to optimize customer engagement
• Analyze consumer behavior and suggest improvements to product placement, sales strategies, and operational efficiency
• Develop and implement strategies to drive sales growth and enhance customer satisfaction

1) Leadership and Staff Development

●Supervise, motivate, and mentor the store staff to deliver high performance and meet store objectives.
●Ensure staff are well-trained in product knowledge, sales techniques, and customer service standards, with a specific focus on the unique offerings of our client.
●Conduct regular performance evaluations, offering constructive feedback to support continuous improvement.
●Collaborate with the Store Manager in identifying staffing needs and overseeing in-house training programs.
●Support diversity and inclusion initiatives to foster a positive and productive team
●Ensure compliance with company policies, procedures, and standards, including health and safety regulations and loss prevention protocols.

(2) Customer Service

●Lead by example to provide exceptional customer service and maintain high customer satisfaction levels across the team.
●Ensure the safety and security of the customers and employees within the store premises.
●Resolve customer complaints and concerns in a timely and professional manner and escalate to the store manager if required.
●Take ownership of various operational tasks, including inventory control, staffing management, in-store events, and social media management whenever required.
●Perform any other duties assigned by the Store Manager related to the role.

Job Requirements:

• Have a Diploma / bachelor’s degree or equivalent in Business Administration/Retail/Logistics, or any related field, and/or Minimum 3 to 5 years of proven experience in retail management, or equivalent
• Demonstrated excellence in customer service, serving as a role model for the team
• Strong leadership and communication skills to effectively manage the staff and collaborate with upper management
• Proven conflict management skills to resolve customer issues effectively and ensure efficiency for internal team
• Good time management and organizational skills to ensure tasks deadlines are met
• Experience in recruitment and performance evaluation processes
• A team player: ability to work collaboratively with cross-functional teams
• Having a passion and interest in our client's brand and merchandise
• Competency in working with MS Office (Excel, PowerPoint etc.)
• Flexibility to work in various shifts, including weekends and public holidays
• Experience working in a fast-paced retail environment is a plus
• Proficiency in SAP ByDesign or similar programs will be advantageou

Interested applicants, please send your resume to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Assistant Store Manager (Retail Store, East)".

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Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)