Application Support – Project Delivery & Customer Success

We are looking for a dynamic and detail-oriented Application Support Specialist who will assume full accountability for the successful delivery of projects and effective coordination with customers and stakeholders. The ideal candidate will be well-versed in project management methodologies, capable of managing end-to-end project lifecycles, and ensuring smooth transition to support operations.

Key Responsibilities:

• Take full responsibility for overall project success, ensuring customer expectations are met through well-defined cadence and delivery.
• Drive all phases of the project – from requirements gathering and scoping, to planning, execution, risk management, monitoring, and support transition.
• Use project management tools to track timelines and deliverables; provide regular updates to stakeholders.
• Proactively identify risks and issues during each stage of the project, and collaborate on preventive and corrective actions.
• Work closely with business stakeholders to gather requirements, align on timelines, and manage expectations effectively.
• Coordinate efforts across IT teams, business units, and external vendors to ensure successful and timely project execution.
• Oversee release testing and certification processes to ensure solution readiness.
• Ensure seamless handover to Application Support and 24x7 Operations teams with all necessary documentation and knowledge transfer.

Scope of Work:

• Engage and collaborate with stakeholders to understand business requirements and ensure delivery aligns with objectives.
• Continuously assess project tasks for potential risks and facilitate team discussions to mitigate them.
• Manage internal and external relationships to foster a productive and collaborative environment.
• Support continuous improvement of delivery processes and frameworks.

Qualifications & Requirements:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, or a related field.
• Minimum 3 years’ experience in Project Management and/or Service Delivery within the IT/Software industry.
• Proven experience in managing software projects, delivery timelines, and working with diverse stakeholders.
• Familiar with project management methodologies (Agile, Waterfall, etc.) and tools (e.g., JIRA, Trello, MS Project).
• Strong client relationship and vendor management skills.
• Strong time management and task prioritization capabilities.
• Strategic thinker with problem-solving skills and the ability to drive change.
• Demonstrated self-starter who adapts well in dynamic environments.
• High energy, goal-oriented, and team player with a drive to lead initiatives in high-pressure situations.

To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.