Senior Network Operations Engineer

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network/security problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Responsible for managing vendors and partners for the support matters on technical grounds.
• Performing RMA for hardware failures and replacement in production environment
• Working in 24/7 operations center and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
• Any other ad hoc duties as assigned by the supervisors.

Role Requirements:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Experience in writing Incident reports and RCA reports for Network outages
• Minimum 6 years of relevant experiences in network operations including network, wireless, security technologies.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential
• Good working experience with F5 and Checkpoint is must.
• Required multi product and technology knowledge on Cisco / Fortinet / HPE / Palo / F5 / Checkpoint
• Strong technical skills on Routing/Switching/Wireless technologies for troubleshooting and fixing user issues.
• Able to perform the software patching for Routing/Switching/NXOS/Wireless/Fortinet/NAC on production environment with no-downtime where possible.
• Strong understanding about Enterprise Networking Solutions such as VSS, VPC, Multicast , MPLS etc..
• Hand on experience in Nexus devices
• Familiar with the Network configuration & setup: BGP, OSPF, MPLS, VPN Tunnel (GRE & IPSec), VRF, HSRP / VRRP, QoS, IP Flow Top Talkers, IP Accounting, ARP, NAT, PAT, Port Channel, VXLAN, Policy Routing.
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production

To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.