Management trainee

1. Staff Development & Training

• Design and deliver training programs for salon managers and supervisors (e.g. leadership, team management, conflict resolution).
• Provide coaching on how to improve staff motivation, productivity, and accountability.
Conduct onboarding sessions for new managers or team leaders.

2. Operational Excellence

• Teach managers how to implement and maintain SOPs (Standard Operating Procedures).
• Train managers on scheduling, inventory control, and resource planning.
Guide on how to manage daily salon operations efficiently.

3. Customer Service Training

• Instruct managers on how to uphold excellent customer service standards.
• Train in handling customer complaints, upselling services/products, and managing customer retention strategies.
Run role-play sessions to improve communication and service recovery skills.

4. Sales & Performance Coaching

• Educate managers on setting sales goals, tracking KPIs, and implementing incentives for their teams.
• Help them analyze team performance and identify areas for improvement.
Provide coaching on promoting retail products and service packages.

5. Team Leadership & Culture Building

• Teach leadership and interpersonal skills to maintain a positive work culture.
• Train in conflict resolution, feedback delivery, and team motivation techniques.
Support development of team-building initiatives and internal recognition programs.

6. Compliance & Hygiene Standards

• Ensure managers are trained on health and safety regulations, sanitation standards, and licensing requirements.
Conduct regular evaluations to ensure compliance with beauty industry standards.

7. Reporting & Accountability

• Train managers on how to prepare operational and performance reports.
• Guide on using data to drive decision-making (e.g. customer visit frequency, product sales, staff performance).
Implement accountability frameworks to track training effectiveness.

8. Change Management & Growth

• Support leadership in adopting new technologies, tools, or service menus.
• Help manage transitions such as salon expansion, rebranding, or new service launches.
Encourage continuous learning and innovation within the management team.

9 . Education Requirement

• Minimum O level certification
• Minimum 5 years experience in relevant industry
• Knows simple computer skill such as Microsoft Excel