Demo

Customer Care Specialist

POSTED ON 4/22/2025 AVAILABLE BEFORE 6/7/2025
Prysmian Group Singapore, Full Time
Job Description
1. Quotation Management
  • Handle customer enquiries and prepare quotations accurately and timely.
2. Order Management
  • Load customer orders in SAP system.
  • Coordinate with Sales, Planning, and Logistics teams to ensure 100% On-Time Delivery (OTD).
3. Order Fulfilment
  • Ensure timely and accurate order loading and delivery execution for local customers.
4. Project/Contract Management
  • Manage specific projects or contracts, ensuring alignment with timelines and deliverables.
5. Post-Sales Support
  • Provide after-sales assistance to customers, ensuring a smooth experience post-delivery.
6. Reporting
  • Prepare and provide sales-related reports (daily/weekly/monthly) to the Commercial Team.
7. Sales Forecasting
  • Support Business Units in preparing accurate sales forecasts.
8. Inventory Management
  • Coordinate with Logistics to manage stock levels, including consignment stock control.
9. General Support
  • Support customers and the Commercial Team in all sales-related matters and administrative tasks.
Job Specification
  • Education: Minimum Diploma or equivalent.
  • Experience: At least 1 year of relevant experience in sales support, order management, or a related field.
  • Skills & Competencies:
    • Strong customer service and problem-solving skills.
    • Proficient in documentation and information management.
    • Ability to multitask and handle multiple priorities effectively.
    • Excellent MS Office skills, particularly Excel; experience with SAP is a strong advantage.
    • Strong teamwork and communication skills.
    • Good project management, organizational and planning skills.
    • Detail-oriented with effective time management abilities.
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our
DE&I Page
to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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