Customer Care Specialist (Contract)

Job title – Customer Care Specialist (Contract)

Location – Singapore

Job model – Hybrid

To execute all activities necessary for a smooth and uninterrupted order delivery process.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Accept orders within pricing limits, and check product and transport availability. Plan delivery dates within contracted period, considering product availability and priority of previously accepted orders.
• Select most efficient means of transport, and arrange transport within Service Level Agreement terms. Suggest alternatives to sales management in case customer priorities, product availability or transport availability have changed.
• Ensure timely availability of documents required for transport or customs. Provide customer with samples if requested.
• Investigate and resolve logistic complaints (within competencies). Suggest improvements to increase logistic performance, in terms of quality and quantity.
• Handle escalated customer issues with professionalism and empathy.
• Conduct customer satisfaction surveys and gather feedback for continuous improvement.

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• Minimum GCE `A' Level and or equivalent.
• At least 3 years of relevant experience in order processing, customer service or order fulfilment.
• Hands on knowledge in SAP (SD & MM modules) & Microsoft Office applications.
• Experience in ISO Certification and knowledge of international shipping practices & Incoterms.
• Strong interpersonal & problem solving skills and able to work effectively under multi-cultural environment.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.