Technical Manager

1. JOB PURPOSE & DESCRIPTION

a) Lead the maintenance team to provide immediate response to parking system failures and troubleshoot to identify root causes of system malfunctions.

b) Plan and coordinate daily scheduled and ad-hoc maintenance activities.

c) To understand and resolve equipment issues with our stakeholders, external partners or suppliers.

d) Monitor system performance and analyze data to identify areas for improvement.

e) Provide technical expertise to the sales team during the pre-sales and project phases.

f) Prepare documentation, reports and presentations related to maintenance activities.

g) To propose and implement process change to improve the overall productivity of the department.

h) Ensure all maintenance activities and systems are in compliance with relevant safety regulations and standards.

i) Undertake any other duties as and when assigned.

2. KEY RESULT AREAS

a) System Performance: Ensure high system uptime and minimal technical failures.

b) Preventive Maintenance: Implement proactive maintenance to reduce unscheduled downtime.

c) Team Management: Lead and develop a skilled, efficient maintenance team.

d) Vendor Management: Manage vendors and stakeholders for quality service and cost control.

e) Cost Optimization: Control costs and optimize budget for system maintenance.

f) Safety and Customer Satisfaction: Ensure safety and regulatory compliance, quick issue resolution for high customer satisfaction.

g) Improvements and Innovation: Continuously enhance system performance and integrate new technologies.

3. JOB HOLDER’S REQUIREMENT

a) Qualifications

i. Degree or Diploma in Electrical, Electronic or Mechanical Engineering.

ii. Minimum of 8 years of working experience in engineering related field with at least 3 years in a managerial position.

iii. Fluency in Mandarin due to collaboration with colleague in China.

b) Experience/Skill/Knowledge/Competencies

i. Strong in technical troubleshooting with working knowledge of ELV systems such as CCTV, Access Control or Parking System.

ii. Knowledge and experience in Network Switch, AP, Router configuration is an added advantage.

iii. Ability to multitask and prioritize in a fast-paced environment.

iv. Strong decision making and problem-solving skills, able to fulfill tasks with minimum supervision.

v. Good verbal and written communication skills.

vi. Proficient in Microsoft Office and willing to learn technologies.

vii. Able to work after office hours and weekends when needed.