Mall Concierge #HMST

Location: Orchard

1 year contract, 6 days rotating shift

Working Hours:

Rotating Shifts

• Shift 1: 9 AM – 5 PM
• Shift 2: 12 PM – 8 PM
• Shift 3: 2 PM – 10 PM

Responsibilities

• Managing of the rostrum and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the CapitaStar Loyalty program and eCapitaVoucher
• Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on eCapitaVoucher acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/management

Requirements:

Minimum 1 year of experience in similar role

Must be ok to work on weekends and public holidays if rostered

📩 How to Apply:

📧 Send your resume to jocelynchan@recruitexpress.com.sg

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence Number: 99C4599

Personnel EA License: R1331820