Job Posting for Career Opportunities: Operations Manager (Hotels) (2150) at Resorts World at Sentosa Pte. Ltd.
Primary Responsibilities:
Develop, review and update of policies and procedures for Front Office operations
Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
Requirements:
Minimum Diploma or Degree in Hospitality or Tourism Management
Minimum 6 years' experience in similar capacity in a 5-star property
Knowledge of Opera Cloud and proficiency in process management tools.
Possess good organizational and leadership skills, with an eye for detail and process improvement.
Team player who is self-motivated and able to perform under pressure
Excellent communication, leadership, problem-solving and interpersonal skills
Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
Able to perform shift work, including weekends and public holidays
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Sentosa,
Full Time