Quality Assurance Engineer

OVERVIEW & IMPACT:
Samsung Electronics Device Solutions is a global leader in Semiconductor industry.

Our regional Sales and Marketing office in Singapore is looking for a talented technical professional to join us as Senior/Quality Assurance Engineer for Memory Technical team. The incumbent will be part of the technical team to support quality related issues for our sales office in Singapore office and ASEAN countries. Incumbent be responsible in providing technical advisory and solutions to the customers and various internal and external stakeholders.

JOB RESPONSIBILITIES:

• Follow up, communicate and collaborate with various internal/external stakeholders to understand and resolve technical and quality related issues in time.
• Be a frontline support to customers, with providing quality support to regional memory customers.
• Monitor quality trend on customers’ in-line/field and analyze the data.
• Assist customers for FA and ensure timely FA schedule, and explain FA reports to customers when needed.
• Work with customer to carry out business specific quality initiatives. i.e. quality audit, etc.
• Regular visits to develop and enhance relationship with customers within the regions.
• Organize/setup and participate in Quarterly/weekly/FA discussion meetings with customers.
• Provide regular quality reports, issue trackers, meeting minutes to various stakeholders
• Manage customer’s field failure rate through 3rd party OSV (on site verification) provider.
Follow up quality issues during qualification and manage PCN (Product Change Notification)

Relevant Experience & considerations :

• At least 5 years' experience in Quality Assurance or Customer Support Management in Industrial Electronics or Semiconductor industry.
• Experience in FA/QA in semiconductor or electronics industry (preferable in Memory related products).
• Experiences in follow up failure analysis issues (from self-managing minor problems to co-working on complex issues with different internal teams) will be added advantage.
• Have knowledge in project design-in (understanding of customers design flow) will be added advantage.
  

Skills and Key attributes :

• Ability to effectively communicate technical information to non-technical skateholders
• Strong analytic skills with good communication and interpersonal skills
• Good Work ethics, attitude good Team Player
• Effective time management and multitasking.
• Bilinguals will be added advantage

• Good communication and interpersonal skills

• Good Work ethics, attitude good Team Player