Customer Engagement Manager – MYSG Dupixent Respiratory

About the Job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Our ambition is to become the world’s leading immunology company. Dupixent is a key growth driver and a significant contributor to our business and our innovation pipeline. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.

Key Responsibilities:

• Embed transformation of the Go-To-Customer model to an agile, sustainable and flexible model for the country aligned with the Company's transformation Go-To-market transformation vision.

• Design and implement the local customer engagement plan related to the customer segment under his/her responsibility.

• Implement the country long-term strategy to achieve excellence in Omni-Channel activities and customer engagement and take the necessary steps to implement a strong MCE, in permanent collaboration with MCO marketing, medical and key support partners (Digital, Go-To-Market Capabilities, legal, compliance, regulatory affairs).

• Develop a strong CE network within the Country by sharing and supporting the implementation of best practices.

• Ensure all local teams are equipped with necessary knowledge and tools related to Customer engagement, Omni-Channel activities.

• Participate in cross country CE projects.

• Customer Engagement local level strategy and operational plan preparation and execution in constant collaboration with the marketing, medical and commercial team.

• Contribute to the CE network and ensure that all programs, resources and tools are harmonized and at the highest standard of excellence.

• Define best practice content strategy implementation in respect to positioning and messages delivered by marketing (Glocal model).

• Preparation of well-articulated requirements regarding channels development to be presented to BOS dept. and further channels effective usage with Omni-Channel approach.

• KPIs set up & monitoring in cooperation with BOS with respect to external and internal benchmarks.

• Proficiently pull analyses and share data on monthly and quarterly basis to highlight insights and make actionable decisions with local marketing and commercial team and across MCO CE network.

• Develop or adapt customer/brand value propositions aligned brand/GBU Glocal strategy.

About You

• Minimum 5-years of working experience in pharmaceutical industry, preferably in an international environment.

• Related working experience in a specialty field is an advantage.

• Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing.

• Proven team/network/community management.

• Excellent communication skills (including English) and having the ability to involve people.

• Experience of working in cross-functional teams, with high level of collaboration within the team.

• Creativity, proactive, and focus on finding solutions to achieve results.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies.