Client Support Coordinator (Intern)

Main Responsibilities: Serve as the primary point of contact for B2B clients after the sales closure by Business Development Executives. Facilitate clear and timely communication between the company and clients. Work with clients to collect necessary details for project implementation, customization, or onboarding (e.g., technical specifications, timelines, and other requirements). Ensure all required documentation and agreements are complete and accurate. Collaborate with internal teams (e.g., technical, product, or customer success teams) to ensure client requirements are understood and met. Monitor project milestones, keeping both the client and internal teams updated on progress. Prepare and manage client-related documentation, such as contracts, invoices, and progress reports. Maintain accurate and updated client records in the CRM system. Address and resolve client inquiries or concerns promptly and effectively. Escalate complex issues to the appropriate department while ensuring resolution in a timely manner. Generate regular reports on client activity, project progress, and feedback for the management team. Requirements: Currently studying in local IHL (Institude of Higher Learning) Prior experience in account management oreferred (at least 1 year) Strong communication and interpersonal skills. Organizational skills with attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Training will be provided from May to August