Application Support Analyst (JD#10088)

Job Summary

We are looking for a highly experienced and proactive Senior Application Support Analyst with a strong background in Capital Markets to join our dynamic IT support team. This role is pivotal in ensuring the stability, reliability, and performance of critical financial applications.

Mandatory Skill-set

• Minimum 8 years in application support, preferably in Capital Markets IT;
• Must have ITIL certification;
• Solid understanding of capital markets, front-office/back-office systems, and trade lifecycle;
• Familiarity with financial products such as Treasury, FX, Bonds, Credit, and Interest Rate Derivatives;
• Must have strong expertise in SQL and Unix/Linux scripting;
• Must have experience of XML, PL/SQL, MQ, CFT, and Control-M;
• Experience with monitoring tools such as ITRS Geneos, Elastic Search;
• Strong communication, interpersonal, and client-facing skills;
• Excellent analytical, troubleshooting, and problem-solving abilities.

Desired Skill-set

• Exposure to IT applications handling valuation, reconciliations, payments, and confirmations;
• Prior experience with predictive analysis, consulting, and escalation management.

Responsibilities

• Define and implement application monitoring strategies in coordination with the build team;
• Supervise and monitor daily and monthly batch processes; promptly respond to alerts and user requests;
• Support overnight batches during Singapore morning and early afternoon to ensure minimal downtime;
• Generate and distribute daily, weekly, and monthly reports on data quality, with a focus on monthly risk chain activities;
• Provide Level 1 and 2 support to business users such as traders, risk managers, back-office/middle-office analysts, and data administrators;
• Investigate, analyze, and manage incidents, problems, and service requests;
• Ensure timely communication and resolution in alignment with SLA and KPI expectations;
• Problem Management and Continuous Improvement;
• Create and maintain a knowledge base for supported applications in collaboration with development and operations teams;
• Work closely with the build team to assess, prioritize, and resolve recurring issues, including participation in long-term solutions;
• Drive implementation of non-functional requirements like monitoring as code and incident prevention mechanisms;
• Contribute to service quality improvement initiatives and promote automation where feasible.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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