Senior Application Support Analyst

Job Description:

• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Application monitoring responsibilities:

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams):

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement:

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Requirements:

• This role requires requires a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. The candidate must have a strong appetite in capital markets functional business.
• Minimum 8 years experience in application support activity (in capital markets IT is a plus)
• ITIL certification
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
• 2 years experience with IT applications handling valuation, reconciliations, payments and confirmations.
• Proven experience in technical proficiency with strong skills in SQL.
• High level of proficiency in unix/linux scripting.
• Should be able to do SLA & KPI management, client communication & interaction.
• Predictive analysis, consulting, escalation management.
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search).
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.
• General banking and finance understanding and knowledge.

Shift Timings

• Work hours : 8:45am – 6:30pm SGP time
• Week-end support on demand.