Service Delivery Manager (JD#10098)

Job Summary

We are looking for a dedicated and detail-oriented Service Delivery Manager to manage and support the delivery of maintenance and operational tasks related to our Lift Management System (LMS).

The successful candidate will serve as the key point of contact for clients, ensure the LMS operates effectively, and coordinate with vendors, contractors, and technical specialists to address lift system issues promptly and accurately.

Mandatory Skill-set

• Diploma / ITE in Mechanical Engineering, Electronic Engineering, Information Technology
• At least 2 year experience in system maintenance;
• Must have experience in lift system management, building services, or facility maintenance roles;
• Strong coordination and communication skills to manage stakeholders and vendors;
• Must have familiarity with Lift Management Systems, alert monitoring, and predictive maintenance tools;
• Basic understanding of software patching and system update processes;
• Strong documentation and administrative skills for contract and maintenance reporting;
• Ability to manage multiple tasks and resolve issues under time-sensitive conditions;
• Good communication and interpersonal skills, and able to work well with cross organizational teams.

Desired Skill-set

• Understanding of predictive maintenance and data analytics tools (e.g.WearWatcher).

Responsibilities

• Perform routine maintenance to ensure the Lift Management System (LMS) is fully functional and operationally ready;
• Provide first-line support to clients during lift system unavailability and escalate issues as needed;
• Prepare and issue quotations for ad-hoc service requests or enhancements outside of standard maintenance scope;
• Coordinate and resolve on-site issues with consultants, users, and contractors related to LMS implementation or performance;
• Lead and support Testing & Commissioning (T&C) activities with project stakeholders;
• Apply software patches or updates to the LMS with guidance from Senior Engineers;
• Maintain clear and consistent communication with clients on system status and maintenance progress;
• Support contract administration including reporting, order processing, billing milestones, and submission of O&M documents and maintenance records;
• Monitor sub-contractor performance, ensuring quality standards and timelines are met;
• Liaise with Call/Contact Centre to track reported issues and coordinate with L2/L3 teams for resolution;
• Analyze and verify LMS alerts against technician-reported data to assess system accuracy and integrity.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639