Assistant Manager (Technical Services)

This role will assist with the management of IT daily operations, covering End User Computing, IT infrastructure, and Cloud-based systems (e.g. M365, Active Directory).

Job Responsibilities

• Provide technical support to end-users and troubleshoot computer problems including installation, upgrading, deployment, and maintenance of computer hardware and software.
• Assist in managing daily IT operational cases/requests and ensure that Service Level Agreement (SLA) with appointed service provider(s) is met.
• Manage an inventory of all technology assets and periodic compilation of statistics and reports.
• Work closely with the service providers (third-party vendors) to:
  • Manage and maintain technological systems like laptops, servers, firewalls, routers, network equipment and other devices relating to Digital Workplace.
  • Ensure the technological systems are patched up to date.
  • Ensure required devices are interconnected with Azure file shares, VPN, emails, cloud applications and other server applications.
  • Install, upgrade and manage software and hardware on company devices.
  • Manage all software licenses and hardware maintenance contracts and ensure that renewals are done timely.
  • Ensure that backups and synchronisations of all systems are performed timely.
• Process supplier invoices and assist with IT procurement relating to Digital Workplace.
• Assist in developing governance policies, best practices, and procedures (SOP) related to IT end users computing and infrastructure relating to Digital Workplace.

Job Requirements

• Diploma or Degree in IT or related field with at least 3 years of relevant work experience in this field.
• Proficient in Microsoft applications e.g. MS Outlook, MS Excel, MS Teams, SharePoint, Azure etc.
• Proficient in end-user computing support.
• Understanding of computer systems (hardware/software), servers, networks, cloud technology etc.
• Good working knowledge and experience in the following areas:
  • Microsoft Office 365
  • Windows Server administration
• Able to work in collaborative and dynamic work environment.
• Possess good communication and interpersonal skills.
• Able to work independently under minimum supervision.

This is a 2-year contract position