This role plays a key part in supporting the organization’s digital infrastructure and operational requirements. It is focused on ensuring that Post Office employees have secure and reliable access to the necessary tools, devices, and applications across various branches and remote locations. The role also includes providing support to employees in remote areas, ensuring that their workstations, laptops, virtual desktops, and mobile devices are properly configured, secure, and functioning reliably. Additionally, the role involves managing and maintaining OT servers and network infrastructure. It combines technical expertise, strategic planning, and collaboration across teams to enhance the end-user experience, optimize server performance, and improve overall IT operations.
Design and Architecture:
Develop and deploy scalable solutions for end-user devices, including desktops, laptops, printers, payment terminals (NETS machines), and mobile devices
Design and maintain efficient endpoint management tools (e.g., SCCM, SAM, Google Chrome, ICA solutions) to streamline deployment and ongoing maintenance
Strategically plan and implement architecture upgrades to align with business objectives, enhancing both security and system performance
System Administration and Support:
Oversee and manage daily operations of the EUC infrastructure to ensure optimal performance and availability
Diagnose and resolve complex technical challenges involving end-user devices, operating systems, software, and network connectivity
Manage servers, virtualization, cloud integration, and troubleshoot complex server issues
Monitor server performance and ensure high availability
Assess new patches and updated versions of applications in the lab environment
Oversee patch management and software updates to ensure security and compliance across all systems and devices
Handle inventory management and spare parts for systems
Ensure adherence to safety programs within the team
Security and Compliance:
Enforce robust security measures on end-user devices to mitigate risks of data breaches, malware, and unauthorized access
Ensure that all systems and devices comply with regulatory and organizational security standards, including encryption, endpoint protection, and access controls
Manage and conduct quarterly vulnerability scans for servers
Demonstrate proficiency in firewalls, VPS, and endpoint protection tools
Collaboration and Training:
Partner with IT teams across networking, security, and helpdesk functions to address end-user computing requirements and maintain smooth system integration
Provide training, documentation, and technical guidance to junior FES staff and end-users on new technologies and best practices
Automation and Optimization:
Automate repetitive tasks such as software deployment and device configuration to enhance operational efficiency
Develop scripts and automation tools to improve operational efficiency
Regularly evaluate and refine EUC processes to improve user satisfaction and reduce costs
Requirements:
Diploma in Computer Science, Information Technology, or a related field.
At least 5 years of IT experience
Proficient in both Windows and Linux environments
Proficient in Server Operating Systems: Windows Server, Linux (RHEL, Cisco Unix, etc)
Expertise in virtualization technologies (VMware, Hyper-V, etc)
Strong expertise in EUC technologies, device management, and security solutions
Hands-on experience troubleshooting hardware, software, and network issues in a large-scale environment
Experience in large-scale deployments and migrations, such as SAM applications, Windows rollouts, M365, and Chromebooks
Certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, or equivalent are advantageous
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